Shipping Policy

We understand that receiving your precious jewelry safely and promptly is important to you. Here's everything you need to know about our shipping process.

🚚 Shipping Methods & Timeframes

Domestic Shipping (Within India)

  • Standard Shipping: 5-7 business days - ₹99
  • Express Shipping: 2-3 business days - ₹199
  • Premium Shipping: 1-2 business days - ₹299
  • Free Shipping: Orders above ₹2,500 (5-7 business days)

International Shipping

  • Standard International: 7-14 business days - Starting ₹999
  • Express International: 3-5 business days - Starting ₹1,999

📦 Processing Time

  • In-Stock Items: 1-2 business days
  • Custom/Made-to-Order Jewelry: 7-14 business days
  • Engraved Items: 3-5 business days

🔒 Secure Packaging

Your jewelry is precious to us! We ensure:

  • Tamper-proof packaging with security seals
  • Cushioned jewelry boxes for protection
  • Discreet packaging (no external jewelry branding)
  • Insurance coverage for high-value items
  • Signature required for delivery

📍 Shipping Locations

We Ship To:

  • All major cities in India
  • Remote areas (may require additional 1-2 days)
  • International: USA, UK, Canada, Australia, UAE, and more

We Currently Don't Ship To:

  • PO Box addresses
  • Military bases (international)
  • Certain restricted international locations

💰 Shipping Costs

Shipping costs are calculated based on:

  • Destination location
  • Package weight and dimensions
  • Shipping method selected
  • Insurance value for high-end jewelry

📋 Order Tracking

  • Tracking number provided within 24 hours of shipment
  • Real-time tracking updates via SMS and email
  • Track your order on our website or courier partner's site

🎁 Special Shipping Services

Gift Wrapping

  • Complimentary elegant gift wrapping available
  • Premium gift boxes for special occasions
  • Personalized gift messages

Same-Day Delivery

  • Available in select metro cities
  • Orders placed before 12 PM
  • Additional charges apply

⚠️ Important Notes

  • Address Accuracy: Please ensure shipping address is complete and accurate
  • Delivery Attempts: 3 delivery attempts will be made
  • Customs & Duties: International customers responsible for customs fees
  • Weather Delays: Extreme weather may cause shipping delays
  • Festival Seasons: Expect 1-2 additional days during peak seasons

📞 Shipping Support

Need help with your shipment?

  • Email: shipping@hirvagems.com
  • Phone: [Your Phone Number]
  • WhatsApp: [Your WhatsApp Number]
  • Live Chat: Available on our website

🔄 Shipping Issues

If you experience any shipping issues:

  • Contact us within 48 hours of expected delivery
  • We'll investigate and resolve promptly
  • Replacement or refund available for lost packages
  • Insurance claims processed for damaged items

📅 Holiday Shipping

During festival seasons and holidays:

  • Order early for guaranteed delivery
  • Extended processing times may apply
  • Special holiday shipping rates available
  • Check our website for holiday shipping deadlines

At HirvaGems, we're committed to delivering your beautiful jewelry safely and on time. Your satisfaction is our priority!