Terms & Conditions

Effective Date: [Current Date]

Last Updated: [Current Date]

Welcome to HirvaGems! These Terms & Conditions govern your use of our website and purchase of our jewelry products. By accessing our website or making a purchase, you agree to these terms.

1. General Terms

  • You must be at least 18 years old to make purchases
  • All information provided must be accurate and complete
  • We reserve the right to refuse service to anyone
  • These terms may be updated without prior notice

2. Product Information

  • Accuracy: We strive for accurate product descriptions and images
  • Variations: Natural gemstones may vary slightly in color and pattern
  • Measurements: All jewelry measurements are approximate
  • Materials: All materials are as described in product listings
  • Availability: Products are subject to availability

3. Pricing & Payment

  • Currency: All prices are in Indian Rupees (₹) unless stated otherwise
  • Price Changes: Prices may change without notice
  • Payment Methods: We accept credit cards, debit cards, UPI, and net banking
  • Payment Security: All transactions are processed securely
  • Failed Payments: Orders with failed payments will be cancelled

4. Orders & Processing

  • Order Confirmation: You'll receive email confirmation for all orders
  • Order Acceptance: We reserve the right to accept or decline any order
  • Processing Time: 1-2 business days for in-stock items
  • Custom Orders: 7-14 business days for made-to-order jewelry
  • Order Modifications: Contact us within 2 hours of placing order

5. Shipping & Delivery

  • Shipping Policy: Refer to our detailed shipping policy page
  • Delivery Address: Ensure accurate shipping address
  • Delivery Attempts: 3 attempts will be made for delivery
  • Risk Transfer: Risk transfers upon delivery
  • Shipping Delays: We're not liable for carrier delays

6. Returns & Exchanges

  • Return Period: 7 days from delivery date
  • Condition: Items must be unworn and in original packaging
  • Custom Items: Made-to-order jewelry cannot be returned
  • Return Process: Contact customer service to initiate returns
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Timeline: 5-7 business days after receiving returned item

7. Warranty & Care

  • Manufacturing Warranty: 6 months against manufacturing defects
  • Normal Wear: Warranty doesn't cover normal wear and tear
  • Care Instructions: Follow provided jewelry care guidelines
  • Repairs: Repair services available for purchased items
  • Gemstone Warranty: Natural characteristics are not defects

8. Intellectual Property

  • Website Content: All content is owned by HirvaGems
  • Product Images: Unauthorized use of images is prohibited
  • Trademarks: HirvaGems and logos are our trademarks
  • Copyright: All designs and content are copyrighted

9. User Conduct

You agree not to:

  • Use the website for illegal purposes
  • Interfere with website functionality
  • Upload harmful content or viruses
  • Violate any applicable laws or regulations
  • Impersonate others or provide false information

10. Privacy & Data Protection

  • Privacy Policy: Refer to our detailed privacy policy
  • Data Collection: We collect necessary information for orders
  • Data Security: Your information is protected
  • Marketing: Opt-in required for promotional communications

11. Limitation of Liability

  • Our liability is limited to the purchase price of the item
  • We're not liable for indirect or consequential damages
  • Force majeure events are beyond our control
  • Some jurisdictions don't allow liability limitations

12. Dispute Resolution

  • Governing Law: These terms are governed by Indian law
  • Jurisdiction: Courts in [Your City], India have jurisdiction
  • Mediation: We encourage resolving disputes through discussion
  • Arbitration: Binding arbitration may be required

13. Gift Cards & Promotions

  • Gift Cards: Non-refundable and cannot be exchanged for cash
  • Expiry: Gift cards valid for 12 months from purchase
  • Promotions: Discount codes cannot be combined unless stated
  • Terms: Each promotion has specific terms and conditions

14. Custom & Personalized Jewelry

  • Design Approval: Customer approval required before production
  • No Returns: Custom items are final sale
  • Timeline: Custom orders take 7-21 business days
  • Specifications: Minor variations may occur in handmade items

15. Contact Information

For questions about these terms:

  • Email: legal@hirvagems.com
  • Phone: [Your Phone Number]
  • Address: [Your Business Address]
  • Business Hours: Monday-Saturday, 10 AM - 7 PM IST

16. Severability

If any part of these terms is found unenforceable, the remaining terms will continue to apply.

17. Entire Agreement

These terms, along with our privacy policy and shipping policy, constitute the entire agreement between you and HirvaGems.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Thank you for choosing HirvaGems for your jewelry needs!