Terms & Conditions

AGREEMENT TO OUR LEGAL TERMS

We are HirvaGems, a company registered in India, having its registered address at 313 Canopus Mall, Meghdoot Society, Athwalines, Athwa, Surat, Gujarat 395007, India (“Company,” “we,” “us,” or “our”).

We operate the website https://hirvagems.com, along with any related products and services that refer or link to these Terms and Conditions (collectively, the “Services”).

You can contact us at:

  • Phone: +91 8735820733

  • Email: hirvagems@gmail.com

  • Address: 313 Canopus Mall, Meghdoot Society, Athwalines, Athwa, Surat, Gujarat 395007, India

These Terms and Conditions (“Legal Terms”) constitute a legally binding agreement between you (“you,” “user,” or “customer”) and HirvaGems. By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Legal Terms. If you do not agree, you must discontinue use of the Services immediately.

ELIGIBILITY

The Services are intended for users who are at least 18 years of age. By using our Services, you represent that you are legally capable of entering into binding contracts.

1. OUR SERVICES

The Services are offered globally. Accessing the Services from locations where the content or use is illegal is prohibited. Users accessing the Services from outside India do so at their own initiative and are responsible for compliance with applicable local laws.

2. INTELLECTUAL PROPERTY RIGHTS

All content on the Services, including designs, text, graphics, images, logos, trademarks, and software (“Content”), is owned by or licensed to HirvaGems and is protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only. Any unauthorized use is strictly prohibited.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  • All information provided is accurate and current

  • You will comply with these Legal Terms

  • You will not use the Services for unlawful purposes

We reserve the right to suspend or terminate access if any information provided is false or misleading.

4. USER ACCOUNTS

You may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

5. PRODUCTS

We strive to display product details as accurately as possible. However, colors, designs, and sizes may slightly vary due to photography or display settings. All products are subject to availability, and we reserve the right to modify or discontinue products at any time without notice.

6. PRICES, PAYMENTS & INTERNATIONAL ORDERS

We accept major payment methods including credit/debit cards and PayPal.

  • Prices may be displayed and charged in INR, USD, or other supported currencies, depending on your location and selection at checkout.

  • Prices are subject to change without notice.

  • International orders may be subject to customs duties, import taxes, or additional charges imposed by the destination country. These charges are the sole responsibility of the customer.

We reserve the right to refuse or cancel any order at our discretion.

7. SHIPPING & RETURNS

Shipping timelines and return eligibility are detailed in our Return Policy, available on the Services. Certain items, including customized or engraved jewelry, may not be eligible for return.

8. PROHIBITED ACTIVITIES

You agree not to:

  • Use the Services for fraudulent or unlawful purposes

  • Attempt to gain unauthorized access to the website or systems

  • Copy, resell, or exploit any part of the Services without permission

  • Upload malicious code or interfere with website security

Violation of these terms may result in immediate termination of access.

9. USER CONTENT & REVIEWS

Users may submit reviews or feedback. By submitting content, you grant HirvaGems a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content for business purposes.

Content must not be misleading, offensive, defamatory, or unlawful.

10. THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites.

11. SERVICES MANAGEMENT

We reserve the right to monitor, modify, suspend, or discontinue any part of the Services at any time to protect our business, users, and intellectual property.

12. PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy, available at:
https://hirvagems.com/pages/privacy-policy

By using the Services, you consent to the collection and processing of your data in India and other countries where we operate.

13. DISCLAIMER

The Services are provided on an “as-is” and “as-available” basis. We make no warranties regarding uninterrupted access, accuracy, or error-free operation.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, HirvaGems shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Services or products.

15. INDEMNIFICATION

You agree to indemnify and hold harmless HirvaGems from any claims, losses, or damages arising out of your use of the Services or violation of these Legal Terms.

16. TERMINATION

We reserve the right to terminate or suspend access to the Services at our sole discretion, without notice, for violation of these Legal Terms.

17. GOVERNING LAW

These Legal Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

18. DISPUTE RESOLUTION

Any dispute arising out of or relating to these Legal Terms shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India).

  • Seat of Arbitration: Surat, Gujarat, India

  • Language: English

19. MODIFICATIONS

We reserve the right to update or modify these Legal Terms at any time. Changes will be effective upon posting on the Services.

20. CONTACT US

For any questions or complaints regarding these Legal Terms, contact us at:

HirvaGems
313 Canopus Mall, Meghdoot Society,
Athwalines, Athwa, Surat, Gujarat 395007
📞 +91 8735820733
📧 hirvagems@gmail.com